Terms & Conditions

1. Introduction

1.1 Connect2Learn is a flagship brand of M/s. Connect2Talk AI Services (hereinafter referred to as the “Connect2Talk AI Services”, “Connect2Learn”, “We”, “Us” or the “Company”), owned, hosted, and managed by the Company.

1.2 Connect2Learn will be hosted on our website https://connect2learn.online , and/or mobile/tablet application, other offline sources, or any other digital platform developed or sourced by the Company (“Platform”), based on the terms and conditions stated hereunder (“Terms & Conditions” or “T&C” or “Terms”).

1.3 Any user below the age of 18 (“Student”) shall mandatorily require prior consent of their parent/guardian before accessing and must be under the vigilance of parents/legal guardians while using the Platform. By availing our Service through the Platform for the Student, you are being the parent/guardian of the Student (hereinafter referred to as the “Parent”) or any user above the age of 18 availing the services for themselves. The Parent and the user above the age of 18 are both hereinafter collectively referred to as “you”, “your”, or “User”. The User hereby agrees and acknowledges the terms/conditions/rules/policies of the Company.

1.4 Management reserves the right to modify these Terms and Conditions without any prior notice. You are advised to regularly review and access these Terms and Conditions. If you do not agree with any of the Terms and Conditions and any amendments thereto, you must not use and/or access this Platform and/or avail any services provided by the Company and must promptly exit this page and not subscribe to the courseware.

1.5 These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and rules made thereunder, as amended from time to time.

1.6 You hereby agree that by choosing to visit and access the Platform and/or avail any Services provided by the Company, you voluntarily consent to be bound by all the Terms & Conditions and other policies of Connect2Talk AI Services, including but not limited to the Privacy Policy, Cookie Policy, Rules and Regulations, amongst others. Please read the following information carefully.

1.7 These Terms shall be read in conjunction with the Privacy Policy, Cookie Policy, Rules & Regulations, or any other policy of the Company.

2. Terms of Service

2.1 Connect2Talk AI Services is an ed-tech company building a cohesive, intelligent learning ecosystem with a focus on the subject of math to make studies fun and eradicate any phobia amongst students. It provides online sessions and games, mainly for subjects including math. The Company facilitates experiential education services to children. We offer learning modules, cognitive ability development, speed courses, and other specialized courses (“Courses”).

2.2 The Company aims to create a virtual classroom to promote subject learning for students enrolled in our courses (hereinafter referred to as the “Services”). The Platform does not function physically and does not offer in-person sessions or courses.

2.3 The access/use of the Platform by the User and/or Student under the supervision and consent of the Parent must comply strictly with these Terms and Conditions and the Company’s allied policies, which may be updated from time to time. Any violation of these Terms may lead to discontinuation of Services, at the sole discretion and risk of the User.

2.4 Your use of the Platform and Services must be solely for personal and non-commercial purposes. Any commercial use of the Website, Application, Services, or their content is strictly prohibited.

2.5 You agree not to decompile, reverse engineer, disassemble, modify, copy, distribute, transmit, display, perform, reproduce, publish, sublicense, transfer, sell or create derivative works from any part of the Platform, Courses, Services or products. You also must not remove any copyright, trademark, or proprietary notices from the content.

2.6 You shall not:

• 2.6.1 Advertise or sell the Platform, any of its Services, products, or domain names, or use any public forum within the Platform for solicitations, donations, or any commercial purposes.
• 2.6.2 Use the Platform or its products and Services in any way that is unlawful, harmful to the Company, or detrimental to any person or entity, as determined by the Company.
• 2.6.3 Alter or modify any part of the Platform, Services, Courses, or Curriculum.
• 2.6.4 Use the Services for purposes not permitted by:
  • These Terms; and
  • Any applicable law, regulation, or commonly accepted practices or guidelines within the relevant jurisdiction.
• 2.6.5 Violate any terms outlined in these Terms regarding the use of the Application, Website, Services, or products.

3. Registration

3.1 If you are above 18 years, you can register on the platform for yourself. If the user is a student below 18 years, a Parent must register on their behalf.

3.2 To register a student, the Parent must provide:

• Student’s name, photo, and email ID
• Address, location, and contact details (mobile number)
• Gender and other demographics
• Date of birth to confirm the student’s age
• Parent’s email ID for consent

3.3 To register as a User above 18 years, you must provide:

• Name, photo, and email ID
• Address, location, and contact details (mobile number)
• Gender and other demographics
• Date of birth to confirm your age

3.4 Each User can register only once using one email ID and one mobile number.

3.5 Use your own valid, active, and unique email and mobile number.

3.6 Your User ID and password are only for your personal use.

• Do not share your account with others.
• If your account is used on more than 3 devices, the Company can block access and terminate services without notice.

3.7 – 3.9 If your account is accessed without permission:

• Notify the Company immediately.
• Take necessary steps to stop it.
• Cooperate in the investigation.

The Company is not responsible for any loss due to misuse of your account caused by others or your own negligence.

4. Use of the Platform by Students

4.1 If you are a Parent registering for a Student, you confirm and agree:

• You have the legal authority to make decisions for the Student.
• You are enrolling the Student in courses voluntarily.
• You consent to the Student attending sessions and programs on the platform.
• The Student’s activities will be under your direct supervision, and you take full responsibility.
• You agree to follow the Terms and Conditions and ensure the Student does too.

4.2 You allow the Company to record videos, take screenshots, and audio during sessions for service improvement. This may include the Student’s participation.

5. Use of the Platform by Users above 18

5.1 If you are a User aged 18 or above, you confirm and agree:

• You are 18 or older.
• You are enrolling in the course voluntarily.
• You consent to participate in all related sessions and programs.
• You take full responsibility for your actions during participation.
• You agree to follow the Terms and Conditions.

5.2 You allow the Company to record sessions (video/audio/screenshots) to improve services.

6. Course and Curriculum

6.1 The Company offers various courses. Users (or Parents for Students) can enroll after purchasing credits as per the Credit Policy.

6.2 Courses consist of modules. Students are expected to complete these with the help of Trainers provided by the Company.

6.3 Users will get access to course content (videos, audios, documents, images, etc.). The Company can update the curriculum anytime.

6.4 All course content is owned by the Company. Users cannot copy, share, or distribute it.

6.5 Courses are designed to support school learning but do not replace formal education.

6.6 Some features may work only on specific devices or tablets. The Company does not guarantee compatibility with all third-party devices and may update supported devices over time.

7. License to Use

7.1 The Company gives you a limited, non-transferable, non-exclusive, and revocable license to use the Platform. You can:

• Access and view the Platform
• Submit or view Curriculum
• Use embedded link functions
• Place store orders
• Access other services and content

⚠️ Note: This license is only for your personal and non-commercial use. The Company may suspend or deny your access at any time, at its sole discretion. Any rights not specifically given to you remain with the Company.

7.2 You cannot copy, share, distribute, or create derivative content from the Curriculum or any part of it in any form—unless you get written permission from the Company.

8. Intellectual Property Rights

8.1 You understand that the Company has developed its own special teaching methods (called the “Methodology”)—including stories, steps, characters, operations, and more—which are valuable, proprietary trade secrets.

8.2 The Company fully owns: The Platform, Its Services, The Curriculum, The Methodology, All related content and intellectual property.

8.3 Any videos, audios, content, or materials uploaded by the Company on the Platform are solely owned by the Company. You cannot reproduce, share, or distribute them in any way.

8.4 The Company also holds all rights to: Copyrights, Trademarks, Patents, Designs, Logos, Trade dress, Trade secrets. All other intellectual property. This includes everything on the Platform (except reading materials and tests provided to you for learning).

8.5 You are not allowed to copy, download, or share any course-related information without written consent from the Company.

8.6 The Company also owns all: Curriculum and content, Video/audio recordings, Photos and images taken during sessions, Trainer lectures and materials. You must not record, screenshot, copy, or share any of this content, including trial classes, unless the Company gives you written approval. Any unauthorized use will be treated as a violation of these terms and intellectual property laws, and you may face legal consequences.

8.7 Any material you or the Student submits or that is recorded—such as photos, videos, reviews, testimonials, suggestions, etc.—becomes the property of the Company. The Company can use it in any way, across all platforms, worldwide, and forever. If you upload something that belongs to someone else, you are responsible for any legal issues that arise.

9. Confidentiality and Publicity

9.1 The Company will keep all your personal and sensitive information confidential and only use it as needed for its services.

By giving the Company this information:

• You confirm that you have the right to share it.
• You allow the Company to share it with third parties if required for service delivery.
• You cannot file a complaint for sharing this information, as it’s handled under the Company’s Privacy Policy and applicable laws.

9.2 You must keep all information related to: The Course content, The Curriculum, The Methodology, Any Intellectual Property of the Company strictly confidential.

If you break this rule, the Company may face serious and permanent damage, and you may be legally required to stop the violation immediately. The Company also has the right to seek court orders, compensation, or other legal remedies.

10. Payment

10.1 All sessions, games, and assignments on our platform are paid services. You agree to buy "credits" through our system to access them, and you authorize us to use those credits as per our Credit Policy.

10.2 You must pay the required amount (including any taxes) using the available payment methods while buying credits for your chosen course or plan.

10.3 We offer various payment options like cards, EMI, online bank transfer, and wallets. Payments are processed through third-party gateways, and you agree to their terms and conditions.

10.4 Valid payment methods like debit/credit cards or bank transfers will be processed by third-party systems, and you agree to the terms set by your bank or provider. We are not responsible for any fraud or unauthorized transactions. Refunds (if applicable) will only be for unused credits as per our Refund Policy.

10.5 If you're on a subscription plan, once a payment is auto-debited, it is non-refundable. To cancel your subscription, email support@connect2learn.live at least 30 days before your next billing date. Convenience charges won’t be refunded.

10.6 Cancellations made directly via third-party sites will still be bound by their terms. Please read their terms and privacy policies.

10.7 Refunds will follow our company’s Refund Policy.

10.8 We may change our credit terms at any time, and the updated policy will take effect as soon as it's posted on our platform.

11. Credits Policy

11.1 Credit Purchase & Validity

• 11.1.1 You can buy credits in fixed bundles like 34, 48, 96, 144, etc., and the amount will be mentioned on your invoice.
• 11.1.2 One credit = one session. Credits are non-transferable.
• 11.1.3 A credit is counted as used once a session from your batch is scheduled and completed, even if you don’t attend.
• 11.1.4 Credits are valid till the till you complete all the paid sessions, which is shown on your dashboard. They expire after your batch ends or when all sessions are completed—whichever comes first.
• 11.1.5 You can renew your subscription once the previous sets of sessions are completed.
• 11.1.6 Some extra features (like PTMs, masterclasses, or hobby sessions) may be offered for free—no credits will be deducted for them.
• 11.1.7 After the batch ends (within 90 days of the last session), you will lose access to the platform and dashboard, including session recordings.
• 11.1.8 We can change or update the Credit Policy anytime without prior notice.

12. Batch Policy

12.1 Initial Batch Allocation

• 12.1.1 It may take up to 3 days after payment to assign a batch.
• 12.1.2 We’ll consider your preferred timing and convenience while assigning a batch.
• 12.1.3 Batches are assigned based on: Your child’s grade level, Available time slots.
• 12.1.4 You’ll be placed in a pre-set batch matching your shared preferences as closely as possible.

12.2 Batch Modifications and Changes

• 12.2.1 Any change after batch allocation is called a "Batch Change Request", including: Timing change, Day change, Time zone/geographic change, Trainer change, Temporary or permanent rescheduling.
• 12.2.2 To request a batch change: No extra fee is required, Give at least 3 days’ notice.
• 12.2.3 The changes of batches will be confirmed by the internal team of Our Company.

12.3 Trainer Allocation

• 12.3.1 We reserve the right to: Change trainers as needed for course progress, Assign trainers based on their expertise and batch needs, Make trainer changes (temporary or permanent) to ensure quality.

13. Refund Policy

13.1 Eligibility for Refund

A refund will be considered only if:

• The student has used at least 30 credits.
• The student has attended at least 80% of those sessions.

Important Note: Refunds are not allowed for unscheduled sessions or batch allocation delays.

13.2 Non-Eligible Scenarios: Refunds will not be granted due to: Financial/personal reasons, Moving locations, Scheduling conflicts, Any external/uncontrollable issues.

13.3 Supersession Clause: This policy overrides all previous refund policies with immediate effect.

13.4 Acceptance: By using the platform, you agree to this refund policy, which may change without notice.

14. Third-Party Services

14.1 Use of External Services: The platform may integrate third-party services governed by their own terms. The company is not liable for issues arising from those services.

14.2 & 14.3 User Acknowledgement: You agree that third parties can access your data. Any disputes with them are your responsibility.

15. User Content

15.1 – 15.2 Content Submission: Users can post content (text, images, audio, etc.) with company approval. The Company reserves the right to remove any content without notice.

15.3 Content Restrictions: Content must not be misleading, abusive, plagiarized, or discriminatory. Content must not breach privacy, be legally offensive, or promote products. Content must not be spammy, impersonating, or promoting harmful software. Content must not violate the Terms or any applicable law.

16. User Communication

16.1 Consent: You agree to receive communications (email, SMS, WhatsApp) from the Company. You may opt out by replying ‘STOP’.

16.2 Contact Info:

• Email: support@connect2learn.live
• Address: En-62, EN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

17. User Conduct

17.1 Legal Compliance: Users must follow local laws while using the service.

17.2 - 17.4 Prohibited Activities: Do not hack, reverse-engineer, or alter the platform. Do not misuse or copy content/data. Do not share contact info to bypass the platform. You must only use authorized access points.

17.5 Limited License: Users get a limited license, not ownership or rights over the platform.

18. Indemnities

18.1 Indemnification: Users must protect the company from any legal claims or damages resulting from misuse or legal violations.

18.2 Company’s Decision: In any disputes, the company’s decision is final.

18.3 Clarifications: Questions can be emailed to support@connect2learn.live. No response doesn’t imply an obligation to extend deadlines.

19. Limited Liability

19.1 Right to Suspend: The company can suspend users for violating rules or laws.

19.2 & 19.3 No Liability: The company is not liable for any indirect or consequential damages. Users are personally liable for third-party rights violations. Legal fees and claims must be reimbursed by the user if caused by their content or actions.

19.4 & 19.5 Quality Disclaimer: The company does not guarantee the accuracy or quality of training content provided by trainers.

19.6 Errors: The company is not liable for any omissions or errors in the terms provided.

19.7 We don’t guarantee that our service will always work without errors or interruptions. We won’t be held responsible for things beyond our control like internet issues, natural disasters, war, etc.

19.8 Apart from what we’ve clearly stated above, we don’t offer any other guarantees or conditions, and all such extra promises are not valid to the extent allowed by law.

19.9 You agree not to use our service in any illegal way or in a way that could damage our reputation. You're also responsible for keeping your username and password safe and for any activity under your account.

20. Termination of Access

20.1 We can restrict, suspend, or cancel your access to our courses and platform if we believe you’ve broken any of our terms.

20.2 You can also end your agreement with us by stopping use of the platform and deleting any content you’ve saved. This won’t affect any rights or responsibilities you had before stopping.

21. If a Part of These Terms is Invalid

21.1 If a court finds a part of these terms invalid or illegal, that part will be removed, but the rest of the terms will still be valid.

22. No Waiver of Rights

22.1 If we don’t act on a breach of these terms, it doesn’t mean we’re giving up our rights to act on it later or on any other breach.

23. Legal Jurisdiction and Disputes

23.1 You must follow all applicable Indian laws and our terms while using our platform.

23.2 These terms are governed by Indian laws. Any disputes will be handled by the courts in Hyderabad.

23.3 If you have a dispute with us, you must first email us at support@connect2learn.live. If we can’t resolve it, it will go to arbitration under Indian law. A sole arbitrator (appointed by us) will handle it in Hyderabad, and proceedings will be in English. Costs will be shared equally unless the arbitrator decides otherwise. The arbitrator’s decision is final and binding.

24. Complete Agreement

24.1 These Terms, along with our Privacy Policy, Terms of Use, and any other posted rules, make up the full agreement between you and us. They override any earlier agreements or discussions.

25. Other Important Points

25.1 You understand that your relationship with the Company is not special or fiduciary in nature.

25.2 These terms are a legally valid electronic record under Indian law and don’t need to be physically signed.

25.3 Your account cannot be transferred to someone else.

25.4 A “Student” also includes any user over 18 who has registered on the platform.

25.5 We’re not responsible for delays or failures caused by events we can’t control (like floods, pandemics, government changes, technical issues, etc.). Our duties are paused during such times.

25.6 Using fake names, phone numbers, or email IDs, or hiding facts, is illegal. If we face problems because of this, you could face legal action.

25.7 We may update these Terms at any time without notifying you beforehand. By continuing to use our platform, you accept the updated terms.